Gas Safety

To Report a Leak: 

Normal Business Hours 864-862-0042

After Hours 864-862-4461

About Gas

Natural gas is a colorless and odorless gas that is lighter than air and is predominantly made up of methane.


For safety reasons, an odorant is added to give natural gas its distinctive smell.

Although natural gas is non-toxic, it can still be dangerous. When mixed with certain concentrations of air, it can ignite if exposed to a naked flame or spark. The distinctive odor helps to ensure that even small leaks can be detected quickly.

  • If the pilot light of an appliance goes out, turn off the gas at the appliance for several minutes before you attempt to re-light it. You should find instruction attached to the appliance.
  • Pilot lights and main burners on gas appliances should always produce a blue flame. If the flame is yellow or red, call for service as soon as possible to investigate the problem.
  • Use a gas appliance only for its intended purpose. An oven, for example, should not be used to heat a room.
  • Never store or use flammable liquids (such as gas, paint, paint thinner, cleaning fluids, aerosols etc.) in the same room with any gas appliance, or near a flue outlet.
  • Never store rags, paper or other combustibles near floor or wall furnace grilles.
  • Never store combustibles near an appliance with a pilot light or open flame.
  • Have qualified hvac service technicians install and maintain all gas appliances.
  • Always follow the manufacturer's instructions for the installation and operation of each appliance.
  • Have your gas-fired equipment serviced and cleaned regularly


Lighting Pilots

Pilot lights do go out occasionally. Some people even shut them off in the summer. Every homeowner should know how to light his or her pilot. It isn't too difficult and there are usually instructions printed on the equipment itself. (Sometimes on the back of the furnace door.)

* Remember, this is for standing-pilot systems only. Many of today's systems don't have a pilot light, they use spark or electronic ignition.


How to Light a Furnace Pilot Light

The pilot light on a gas furnace can go out because of drafts. To relight the pilot, follow the manufacturer's instructions exactly; they are usually fastened to the furnace. If instructions for relighting the pilot are not provided, follow this general procedure:

Step 1:Find pilot light assembly. It typically has a gas valve with on, off, and pilot settings.

Step 2:Turn valve to off and wait three minutes.

Step 3:Switch valve to pilot setting. Hold lighted match to pilot opening while you push reset button on pilot control panel. Keep this button depressed until pilot flame burns brightly, then set valve to on position.

Step 4:If pilot flame won't stay lit, opening may be clogged. Turn gas valve off, and clean opening with piece of fine wire. If it won't stay lit after several attempts, you may have faulty thermocouple. If pilot flame still won't stay lit, call professional service person.

Some furnaces have an electrical system to ignite the gas; in these systems there is no pilot light. Instead, an electric element heats up and ignites the burners.

TRY THIS FIRST IF YOUR FURNACE ISN'T WORKING. Go to your thermostat, turn the thermostat down, go to your breaker panel and turn breaker power off and back on and then turn thermostat back up for a call for heat. You should here the system try to start.


If this electric ignition system malfunctions, call a professional service person.


How to Light the Pilot Light on Water Heaters watch this video

If your pilot light goes out more than once a season there could be a problem. Possible causes could be:

  • Bad or loose thermocouple
  • Bad gas valve
  • Poor pilot flame - low gas pressure or blocked orifice
  • High winds or downdraft
  • Badly cracked heat exchanger
  • Improper venting; flue or chimney problems


Gas Leaks Do’s and Don’ts


  • Report the possible gas leak by calling 864-862-0042 x300 during normal business hours or 864-862-4461 after hours and on weekends, open a door or window to vent gas and leave the home immediately; however, remain at a safe distance on or near the property until the serviceman arrives. The serviceman will be sent to the area immediately and will investigate the reported possible leak and either repair the leak or declare the area safe.
  • Please note: When a possible gas leak is reported and the customer is not at home, the serviceman may need to turn the gas off and return when the owner is home.


  • Don’t try to locate the gas leak yourself.
  • Don’t attempt to shut off the meter.
  • Don’t use any matches, lighters or any type of electrical equipment including cell phones, appliances or light switches that could possibly ignite a spark.